Code of Conduct

At Rajput Leasing and Finance Ltd., we are committed to maintaining the highest standards of integrity, transparency, and professionalism in all our dealings. This Code of Conduct outlines the ethical principles and behavioral expectations that guide our employees, management, and business practices.

Customer First

We prioritize the needs, interests, and satisfaction of our customers.

All interactions with customers must be respectful, honest, and free from coercion or misrepresentation.

Clear, accurate, and complete information must be provided about all products and services, including applicable charges and risks.

Integrity and Ethics

Employees must act with honesty and uphold the reputation of the Company at all times.

Bribery, corruption, or unethical practices in any form are strictly prohibited.

All financial transactions must be conducted transparently and in compliance with applicable laws and internal policies.

Compliance with Law

All business operations will comply with the relevant provisions of:

Reserve Bank of India (RBI) guidelines

FEMA (Foreign Exchange Management Act)

Prevention of Money Laundering Act (PMLA)

Other applicable laws and regulations

Employees must stay updated with regulatory requirements and undergo regular training.

Confidentiality

Customer information is confidential and must not be disclosed to unauthorized persons.

Data privacy policies must be strictly followed to protect customer identity and transaction details.

Fair Practices

All products and services will be offered fairly without discrimination on the basis of gender, caste, religion, income level, or region.

Marketing and promotion will be responsible and not misleading.

Recovery of dues will be conducted with dignity, without harassment or undue pressure.

Responsible Conduct

Employees shall maintain professional behavior during work hours and at all official interactions.

Conflicts of interest, if any, must be disclosed to management immediately.

No employee shall misuse company resources or customer relationships for personal gain.

Workplace Behavior

Harassment, discrimination, or abusive conduct in the workplace will not be tolerated.

A safe, inclusive, and respectful environment must be maintained at all times.

Grievance Redressal

Customers have the right to raise complaints, which will be addressed promptly and fairly.

A structured Grievance Redressal Mechanism is in place to ensure accountability and resolution.

Accountability

Breach of this Code may result in disciplinary action, including termination or legal consequences.

All employees must sign and acknowledge this Code and are responsible for upholding its values.

This Code of Conduct is a commitment to ethical finance and customer trust. It reflects our belief that doing the right thing is good business.